HQC News ListingThu, 23 Mar 2017 05:49:50 CSTFeed of all news releaseshttp://www.qualityinsight.ca/KohanaPHPPledge, Share, Act, Inspire!http://www.qualityinsight.ca/news/list/?active=76Saskatchewan Change Day invites all health system staff, managers, and leaders–and those who receive health care– to make a pledge about what they will do to improve themselves, their workplace, or the care they provide or receive in the days leading up to Change Day on November 6, 2014 or on Change Day itself. Your change will make a difference for someone and just think about the collective impact of hundreds of pledges! Pledging is completely voluntary, and it's free! Take a look at what others have pledged to do, and take a few minutes to add your pledge at www.SkChangeDay.com .   Modeled on Change Day in the National Health Service in the UK, the Saskatchewan Health Quality Council (HQC) initiated Change Day here, but it belongs to you; we can’t wait to see what you do with it.Imagine what we can achieve with timely hospital discharge datahttp://www.qualityinsight.ca/news/list/?active=75Read Rosemary Gray's response to this article about a Rapid Process Improvement Workshop in Cypress Health Region that reduced the time it takes to transcribe doctors' discharge summaries and OR reports.Be an early bird: Register for Quality Summit by April 1 and save!http://www.qualityinsight.ca/news/list/?active=74The 2014 Saskatchewan Health Care Quality Summit promises to be a jam-packed, exciting, and inspiring event. See the latest news about the Summit and subscribe at no cost for more of these updates, and register soon for the Summit to get the sessions you want-they fill up quickly. See you there!HQC Annual Report now availablehttp://www.qualityinsight.ca/news/list/?active=73“It is the set of the sails, not the direction of the wind that determines which way we will go.” The quote on the cover of the Health Quality Council’s 2012-13 annual report characterizes the Council’s response to an unprecedented opportunity to join with others across our health system in transforming the quality of care in our province through Lean. Read more about this and also see how research into the quality of care remains an important part of our work.Quality Insight is faster than...http://www.qualityinsight.ca/news/list/?active=72We’ve significantly improved the page-loading time on the Quality Insight website from approximately 6.5 seconds to an average of .6 seconds! Try it for yourself and then go to the Health Quality Council's Facebook page and have some fun telling us how you’d complete this sentence: Quality Insight is faster than… Quality Insight is your FAST source of information on the quality of health care in Saskatchewan.Check out new features on Quality Insighthttp://www.qualityinsight.ca/news/list/?active=71We’ve made it easier for you to interpret data on Quality Insight by highlighting two significant patterns of change in run charts: A shift (6 or more consecutive points either all above or all below the median); and, a trend (5 or more consecutive data points either all going up or all going down).  Click here to see how a shift is displayed; click here to see how a trend is displayed. White boxes framed in red show the points that contribute to the shift or trend and a solid red box indicates the point at which a trend or shift is confirmed. Two more helpful features to try on Quality Insight: Hover over any of the boxes and a pop-up will provide a brief description of what the data are telling you; and, click on the “?” button above the chart to learn more about shifts, trends, and other run chart rules. Initially, patient experience survey indicators will display these new features where shifts and trends exist in the data, and eventually all indicators on Quality Insight will offer you the same experience. And, you’ll be pleased to hear about another upgrade to the website -- we’ve accelerated the page loading time. Take the new features for a test drive! Sampling for data collection in improvement projectshttp://www.qualityinsight.ca/news/list/?active=69In the journal article, Sampling Considerations for Health Care Improvement, the authors present a practical approach to data collection that takes into account the dynamic nature of health care settings.Harnessing the cloud of patient experience: using social media to detect poor quality healthcarehttp://www.qualityinsight.ca/news/list/?active=67In this commentary in BMJ's Quality and Safety Journal, the authors outline the ways in which the collection and aggregation of patients’ descriptions of their experiences on the internet could be used to detect poor clinical care. Over time, such an approach could also identify excellence and allow it to be built on. The patient experience and health outcomes (NEJM Perspective)http://www.qualityinsight.ca/news/list/?active=65Although there are unresolved methodologic issues related to the measurement and interpretation of patient experiences — regarding survey content, risk adjustment, and the mode and timing of survey administration — the authors believe that both theory and the available evidence suggest that such measures are robust, distinctive indicators of health care quality. Read the article. Pre-Quality Summit workshop with Helen Bevan: Building contagious commitment for changehttp://www.qualityinsight.ca/news/list/?active=63If you’re attending the Quality Summit, you have the opportunity to also register for a dynamic, interactive pre-Summit workshop with Helen Bevan, Chief of Service Transformation at the UK’s National Health Service (NHS) Institute for Innovation and Improvement.Helen will illustrate why energy is such a critical factor in large-scale change efforts in health care, such as the adoption of a Lean Management System in Saskatchewan. You will learn about the different kinds of energy required for change, and she will equip you with the skills for assessing and building energy levels in yourself and in your team members. Patient advisors, individuals, and teams from all levels of our health system will be inspired by this workshop; if you can bring one or more team members with you, all the better. Workshop cost: $150 plus GST. More details about the workshop are available on the Quality Summit website.Sharing Saskatchewan's story with the worldhttp://www.qualityinsight.ca/news/list/?active=61Saskatchewan is the first province in Canada to attempt large-scale improvements in patient-centred care using Lean. This video, Putting patients first: Transforming health care in Saskatchewan, shows what our health system hopes to achieve with this approach; it was shown to hundreds of people from across the globe via TV screens throughout the IHI Forum on Quality Improvement in Healthcare in Orlando, Florida last week.What has greatest impact on hospital patient experience scores?http://www.qualityinsight.ca/news/list/?active=59The Health Quality Council looked at results from the Acute Care Patient Experience Survey in Saskatchewan to see which elements of care are most closely related to patients’ rating their hospital experience as 10/10.Our findings may help health regions prioritize Kaizen opportunities and identify initiatives that will improve aspects of care that matter most to patients. Measure what mattershttp://www.qualityinsight.ca/news/list/?active=57The authors of the article, "More quality measures versus measuring what matters: a call for balance and parsimony" in BMJ's Quality and Safety journal argue that "we must stop the avalance of an ever-increasing number of mandated quality metrics so we can get to work on using measures that really matter."Quality Insight offers more complete picture of acute care patient experience http://www.qualityinsight.ca/news/list/?active=55Now you can find on Quality Insight results for all aspects of the Acute Care Patient Experience Survey. We've added the following nine indicators to give you a more complete picture of patients' experiences: Staff washed or disinfected their hands; staff checked ID band before care; patients given a brochure on patient safety; staff asked about medications and supplements; importance of being included in planning discharge; told when likely to leave hospital; discharge organization; admission organization; and long wait time for a room. To see all of the survey indicators, choose View all Saskatchewan Indicators and then select View All in the Health of the Individual section. All indicators are updated monthly.Access to cancer care in SK improvinghttp://www.qualityinsight.ca/news/list/?active=53Six access to cancer care indicators that have been added to Quality Insight are showing that access has improved over the last two years. To see the data, click on Saskatchewan Cancer Agency under the list of health regions on the Quality Insight homepage. Thank-you to the Cancer Agency for providing this data that will be updated quarterly.  Health Quality Council's 10th annual reporthttp://www.qualityinsight.ca/news/list/?active=51The Health Quality Counci's annual report, released this week, illustrates how its collaborative endeavors with the health system in the last decade inform its current work. KISS (keep it simple stupid) and tellhttp://www.qualityinsight.ca/news/list/?active=49There are a whole host of immediate forms of measurement and reporting that never make it to the newspapers, but arguably have much more impact on improvements to the daily work of health care. In his latest blog post on Qreview, Dr. Gary Teare shows examples of simple forms of measurement that work.Measuring and reporting: Bringing heat AND light to improvement effortshttp://www.qualityinsight.ca/news/list/?active=45Take a look at this post--on the new Health Quality Council (HQC) blog, Qreview--by Dr. Gary Teare, HQC's Director of Quality Measurement and Analysis. Run charts rule!http://www.qualityinsight.ca/news/list/?active=43Run charts are graphs that display data about a process or system over time; they are frequently used for monitoring quality improvement initiatives. The information below introduces you to four rules for recognizing signals of change in run charts that should prompt you to ask questions about what may have caused the change. These rules help us to react appropriately while considering all the data, not each individual data point. Rule 1: Shift A shift is 6 or more consecutive data points either all above or all below the median. Data points exactly equal to the median do not add to nor break a shift; these data points are ignored when counting. Rule 2: Trend A trend is 5 or more consecutive data points either all going up or all going down. Consecutive identical points do not add to nor break a trend, but only the first of these point counts toward the total. Rule 3: Too Few or Too Many Runs The number of runs is found by counting the number of times the data line crosses the median, and adding 1. To ascertain if there are too few or too many runs, consult the table available here. Rule 4: Astronomical Point An astronomical point is an unusually large or small number. It must be exceptional to every person viewing the chart. For more information, contact: info@hqc.sk.caPowerPoints from Quality Summit presenters now availablehttp://www.qualityinsight.ca/news/list/?active=41The 2012 Quality Summit was a great success with over 700 people attending. The PowerPoint presentations, including the one from the Pre-Summit Measurement Workshop, and other resources from presenters are now available here, where you'll also find news coverage of the event. To read participant and presenter comments posted about the Summit, go to Twitter and search for #qualitysummit.Developing a measurement system for improvement in Saskatchewanhttp://www.qualityinsight.ca/news/list/?active=39WANTED - Partners to create a measurement system for continuous improvement at all levels of Saskatchewan's health care system: Join HQC and representatives from the Canadian Institute for Health Information, Cypress Health Region, and the Releasing Time to Care Measurement Coordinator Team at this pre-conference event for participants of the 2012 Health Care Quality Summit being held in Saskatoon April 17 and 18. Learn more...New monthly and quarterly Patient Experience data now available http://www.qualityinsight.ca/news/list/?active=37New monthly and quarterly data - to December 2011 - for the Acute Care Patient Experience Survey indicators have just been added to Quality Insight.New video blog on Quality Insight http://www.qualityinsight.ca/news/list/?active=35Cypress Health Region is the first region in Saskatchewan to have its quality of care indicators published on Quality Insight. Why did Cypress want to do this? How might the public react to it? How will Cypress use the information to improve care?  In the new video blog on this web site, you’ll hear the answers to these questions directly from the leaders and staff in Cypress Health Region, and from those at HQC who were involved in this collaboration. We’re starting the series with a little background on Quality Insight-what it is and how it came to be.   In the first episode, we interview Dr. Gary Teare, Director of Measurement and Analysis at the Health Quality Council. Dr. Teare recounts the development of Quality Insight from early work in health care performance measurement to the development of the existing web application. Weigh in with your comments on the video blog, and check back every two weeks or so for a new episode.Quality indicator toolkit for hospitalshttp://www.qualityinsight.ca/news/list/?active=33This toolkit from the Agency for Healthcare Research and Quality (AHRQ) in the U.S. is designed to help hospitals understand the Quality Indicators (QIs) from AHRQ, and support hospitals' use of them to successfully improve quality and patient safety. The toolkit is a general guide to using improvement methods, with a particular focus on the QIs. It focuses on the 17 Patient Safety Indicators (PSIs) and the 28 Inpatient Quality Indicators (IQIs).NHS guide to improving serviceshttp://www.qualityinsight.ca/news/list/?active=31This document, "First steps toward quality improvement: A simple guide to improving services", is from National Health Services Improvement in the UK. This resource is intended to support health care workers undertaking quality improvement projects. Topics include improvement models and tools, and the human dimensions of change in service design.Free access to IHI Open Schoolhttp://www.qualityinsight.ca/news/list/?active=29HQC has teamed up with IHI to offer people living and working in Saskatchewan free* access to IHI’s popular Open School for Health Professionals. Open School is “an interprofessional educational community that gives students and health professionals the foundational skills needed to become change agents in health care improvement. Courses are online, making learning flexible and easy to access.” To take advantage of this offer, you must register before June 31, 2012. For more information, contact Kirstie Dow at HQC (kdow@hqc.sk.ca / 668-8810 ext 100). *Note that this offer is available only to people living/working in Saskatchewan.Hospital system offers emergency room check-in from homehttp://www.qualityinsight.ca/news/list/?active=23In the St. Louis area, SSM Health Care uses InQuicker to let patients  check in from home. Patients with minor emergencies can go online and use InQuicker to select a hospital they prefer in the SSM system, choose a treatment time and complete a form. A registered nurse then calls the patient, reviews the symptoms, and the patient can wait at home instead of in the ER waiting room. Read the article in Health Care Communication News.IHI National Forum presentations now on IHI TVhttp://www.qualityinsight.ca/news/list/?active=25For Saskatchewan residents only: The Health Quality Council has purchased a license to allow you to see videos of keynote presentations and improvement stories, and workshop slides and audio from the Institute for Healthcare Improvement National Forum at no cost. To see them, you must first register using the Saskatchewan passcode. Please contact Melanie: mweiman@hqc.sk.ca.Quality Insight's first regional dashboardhttp://www.qualityinsight.ca/news/list/?active=21Want to see Quality Insight’s first regional dashboard? Choose Cypress from the list of health regions near the top right-hand side of this homepage. Other health regions and health organizations wanting to do similar work with the Health Quality Council (HQC) will benefit greatly from the experience gained through the Cypress Expedition – a collaborative effort of the health region and HQC.Two states survey nursing home residents to assess carehttp://www.qualityinsight.ca/news/list/?active=19At the annual meeting of the Gerontological Society of America, researchers from Minnesota and Ohio explained how consumers in those states can find summaries of nursing home residents’ online reviews. Read the entire Kaiser Health News blog entryImproving patient-provider interactions key to improving patient experience in Saskatchewan emergency departmentshttp://www.qualityinsight.ca/news/list/?active=17This is one of the key findings from the province’s first emergency department patient experience survey, conducted earlier this year. In a report released today, the Health Quality Council identified several issues that, if addressed, would increase patients’ ratings of quality of care they receive. The baseline data from the survey are now available on Quality Insight. Read the report and related news release.Hospitals (in the US) with best patient satisfaction to draw in reimbursements http://www.qualityinsight.ca/news/list/?active=13Love it or hate it, more hospitals are taking note of patient satisfaction with reimbursements on the line.Effective October 2012, the Centers for Medicare & Medicaid Services in the United States will withhold 1 percent of regular reimbursements based on performance, an estimated $850 million, according to The Wall Street Journal. Patient experience makes up for 30 percent of the total bonus payments. Read the entire article Grumpiest Hospital Patients Are In New York City, Chicago and Floridahttp://www.qualityinsight.ca/news/list/?active=9The Kaiser Health News blog says patients in those regions of the United States gave some of the lowest evaluations of their hospital stays.New enhancements to Quality Insighthttp://www.qualityinsight.ca/news/list/?active=1As of today there’s a new look and a few new features on this homepage: A map of Saskatchewan that makes it easier to access provincial, regional, and Saskatchewan Cancer Agency results; three short videos that will help you get started on the site and one that explains what Quality Insight is all about; and, this news and resources section.An expert shows how to use run charts and control charts for quality improvementhttp://www.qualityinsight.ca/news/list/?active=3This On Demand video presentation, Using Run and Control Charts to Understand Variation, featuring IHI’s Executive Director of Performance Improvement, Robert Lloyd PhD, is available free of charge on the Institute for Healthcare Improvement website.What do sports stats and health care data have in common?http://www.qualityinsight.ca/news/list/?active=5A fun new Saskatchewan-made blog looks at the connection between sports statistical analysis and the use of data in health care… Read moreSubscribe to a free e-letter from the Health Quality Councilhttp://www.qualityinsight.ca/news/list/?active=7This electronic newsletter features news related to patient experience surveys and stories on Saskatchewan hospitals and health regions that are using survey results to improve the care experience for their patients. Since 2007, the Acute Care Patient Experience Survey has been sent to randomly selected people who have had a stay in a Saskatchewan hospital. The survey results on Quality Insight are updated monthly. Subscribe to a free e-letter from the Health Quality Council that features news related to patient experience surveys and stories on hospitals and health regions that are using survey results to improve the care experience for their patients. To subscribe to the free e-letter, click on the It’s free: Subscribe button on the right-hand side of the Health Quality Council website and choose Patient Experience Survey News.